How to Complain

We’re sorry.

frustrated (40+216 by bark cc-by-2.0)If you feel there is a problem with any of the services provided or the goods you have received, we apologise.

Please let us know using any of the means below and we will do our very best to rectify things for you.

We always aim to get things right first time but appreciate that mistakes do happen and goods may develop issues. We know it is frustrating and will work quickly to make things right for you, to the best of our ability.

If you then still wish to dispute any resolution however, and purchased the goods online, there now exists the possibility to enter into arbitration using the European Online Dispute Resolution Platform if you wish to do so.

If you are still unhappy regarding the resolution of a financial matter, further details of how to complain can be found at the Financial Conduct Authority or Financial Ombudsman.

Contact Information:

Tel: 01384 566 497
A.E. Chapman & Co. (Old Hill) Ltd.
112-119 Reddal Hill Road
Cradley Heath
West Midlands
B64 5JN

Company Registration No: 371611
Place of Registration: England and Wales, UK

Complaint form:

You can also contact us directly using the form below. Please fill in as much detail as you can and click “Send” at the bottom when done. Fields marked with a * are required.

Your Name *

Your Email Address *

Phone Number (It helps us to rectify things quickly)

Subject *

Your Complaint *

* - Required field.